Starting April 1, 2026, the way Cloud Solution Provider (CSP) subscriptions are handled when they are not renewed will change. The free grace period for access to services on non-renewed subscriptions will be eliminated. Customers who do not renew their subscriptions have three options: they can renew the subscription for a new term, cancel the subscription at the end of the term with immediate termination of services, or switch to the extended service term (EST).
What is the Extended Service Period (EST)?
The extended service term allows customers to temporarily retain access to their services while they decide on the future of their subscription. Pricing is based on the standard monthly rate with a three percent uplift. Customers can cancel at any time, and billing will be pro-rated. There is no automatic renewal; the customer remains responsible for the fees for as long as the services are used. This option helps balance ongoing usage with the cost of maintaining the services, without unexpected interruptions.
Who is eligible for the extended service period?
Subscriptions will automatically roll over to the extended service term starting April 1, 2026, if they meet specific conditions. This applies to subscriptions purchased on or after April 1, 2025, with an expiration date on or after April 1, 2026, and with auto-renewal disabled.
Practical points of attention
It's important to check early on which option best suits your organization's business needs. Furthermore, thorough preparation for the technical implementation is essential. The sandbox will be available in November 2025, and the new end-of-term cancellation option will be available in January 2026.
Schedule a meeting with our experts
Do you have questions about the extended service term options or would you like to know which option best suits your organization? Contact BeSharp Experts and schedule a consultation with one of our licensing specialists. We're happy to help you understand the changes and make the right choices for your CSP subscriptions, ensuring continuous access to services and avoiding unexpected costs.