Microsoft introduces new digital users within Microsoft 365 and Teams: AI Agents, also known as Agentic UsersThese agents function as full-fledged users within the organization, with an identity in Azure AD / Entra ID, a dedicated email address, and a Teams account. They support teams and processes and are fully integrated into the existing organizational infrastructure.
Key resources include Microsoft 365 Message MC1183300 and the Microsoft adoption page about Agents in Microsoft 365. This blog provides an overview of the key features, roles, licensing insights, and recommendations for organizations.
What are Agentic Users?
Agentic Users are much more than traditional bots. They can send emails and chats, participate in meetings, and access relevant company data. Organizations can use preconfigured agent templates through Teams and the M365 Agent Store, making deploying digital colleagues easier, faster, and more consistent.
Examples of AI Agents
Microsoft lists some example roles, including:
- Researcher Agent: supports information processing and analysis
- Analyst Agent: makes complex data clear and generates visualizations
- Project Manager Agent: automates project management tasks in Planner
Other examples include the Facilitator Agent, which supports Teams meetings, and the Interpreter Agent, which offers real-time translation functionality. These illustrations demonstrate how versatile agents can be, but Microsoft hasn't yet published a complete list.
License and availability
Admins must approve the creation of agents and assign a license. Approval will immediately trigger a A365 license awarded, without the need for an additional Microsoft 365 or Teams license. Entra Agent ID has existed since May 2025 and is an important part of management. The licensing model likely bundles IAM, apps, governance, and compute resources in a dedicated Microsoft 365 Agent SKU.
The rollout of Agentic Users will start in mid-November 2025 in Targeted Release. Further details on general and regional availability will be provided during Ignore 2025 expected.
Functionality, autonomy and technology
Agentic Users support different tasks depending on their role and can reason and act proactively without explicit instructions. They learn from interactions to continuously improve their performance. The technology is based on Azure AI Foundry Agents and can be published via a no-code route to the Microsoft 365 Copilot Agent Store.
The A365 license is expected to include a compute quota, similar to Copilot Credits, with overages that can be settled via Azure pay-as-you-go.
Preparation for organizations
Organizations can prepare by:
- Educate IT teams and stakeholders about Agentic Users
- To inventory processes that could possibly be supported
- Evaluate licenses and budgets for future agent licensing
- Establish governance and monitoring measures to control access management and data usage
These steps help organizations be optimally prepared for the integration of digital colleagues.
FAQ about Microsoft Agent 365
What is Microsoft Agent 365?
Microsoft Agent 365 is the informal name for Microsoft's AI Agents within Microsoft 365, also known as Agentic Users. The name has not yet been officially confirmed.
What functions do AI Agents have?
Agents can send emails and chats, join meetings, and access company data, depending on their role.
When will Agentic Users be available?
Targeted Release begins mid-November 2025, with further details on global availability to be shared.
Do I need a separate license?
Upon approval, an A365 license will be assigned, without an additional Microsoft 365 or Teams license.
Closing note
Microsoft Agentic Users are digital users with an organizational identity who support various business processes. They can act proactively, learn from interactions, and continuously improve their performance. Thanks to the integration with Azure AI Foundry Agents and the Copilot Agent Store, organizations can quickly benefit from these new digital colleagues. Further details on licensing, functionality, and consumption models are expected during Ignite 2025. Organizations are advised to establish governance, monitoring, and pilot scenarios to be optimally prepared for the rollout.