At BeSharp Experts we would like to inform you about an important change that Microsoft has announced regarding their Azure technical support. As of June 30, 2024, Microsoft will stop offering free technical support for Azure to customers with an Enterprise Agreement (EA) and Microsoft Customer Agreement Enterprise (MCA-E).
What does this mean to you?
If you are currently using the free technical support offered through your Enterprise Agreement or Customer Agreement Enterprise, please note that this support will soon no longer be available without a paid support plan. This means that if you do not have a paid support plan, you will need to make an election to continue receiving technical support for Azure.
Available support plans
Microsoft offers several support plans that you can consider:
- Standard Azure Support Plan: For $100 per month you get access to basic technical support and the ability to receive help with technical issues.
- Professional Direct Azure Support Plan: For $1.000 per month, you get faster response times for critical workloads, a dedicated architecture support (delivery manager), API access, operational support, training, and proactive guidance.
- Developer Support Plan: Specially designed for developers, this plan costs just $29 per month and offers basic technical support focused on development needs.
It's important to note that support for billing and subscription issues is still free for all customers.