Last Friday (April 12, 2024), Microsoft announced the first price update for Microsoft Dynamics 365 in over five years. Since Microsoft’s last price adjustment, Dynamics 365 has transformed customer relationship management (CRM) and enterprise resource planning (ERP) processes with interconnected applications across various lines of business – from marketing, sales, customer and field service, to finance, operations, and supply chain. And every year, Microsoft introduces hundreds of new features and improvements designed to help people work smarter, reclaim time, and collaborate seamlessly.
Below is the list of products for which prices are being updated effective October 1, 2024*:
| Product | Price before October 1, 2024 | Price as of October 1, 2024** |
| Microsoft Dynamics 365 Sales Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Sales Device | $145 | $160 |
| Microsoft Dynamics 365 Sales Premium | $135 | $150 |
| Microsoft Microsoft Relationship Sales*** | $162 | $177 |
| Microsoft Dynamics 365 Customer Service Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Customer Service Device | $145 | $160 |
| Microsoft Dynamics 365 Field Service | $95 | $105 |
| Microsoft Dynamics 365 Field Service Device | $145 | $160 |
| Microsoft Dynamics 365 Finance | $180 | $210 |
| Microsoft Dynamics 365 Supply Chain Management | $180 | $210 |
| Microsoft Dynamics 365 Commerce | $180 | $210 |
| Microsoft Dynamics 365 Human Resources | $120 | $135 |
| Microsoft Dynamics 365 Project Operations | $120 | $135 |
| Microsoft Dynamics 365 Operations – Device | $75 | $85 |
* All prices are per user per month (or per device per month where indicated).
** Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, region, and variant factors.
*** Pricing per user per month will increase by $15 in all tiers in Microsoft Relationship Sales. Only the 10-99 user tier is shown for simplicity.
Prices for Dynamics 365 on-premises customer engagement and operations products will increase by the same percentage as the respective cloud versions. Pricing for cloud products not listed above, such as Microsoft Dynamics 365 Business Central, will remain unchanged.
These increases will apply globally to new and existing customers (upon renewal as of October 1, 2024), and the products will be priced comparably in other currencies. To comply with local regulations, US government list prices for the same products will increase by 10% effective October 1, 2024, followed by another smaller increase effective October 1, 2025, to bring parity with commercial pricing outlined above.
Be sure to explore the release plans for Dynamics 365 to see the many capabilities recently released, and the Dynamics 365 release planner to check out those that are planned for release in upcoming months.
Curious about the (financial) impact of these changes on your situation? Contact us directly for independent advice from one of our licensing specialists.